Thursday, January 17, 2019

With VoIP Phone Systems Boston Companies Hope To Gain An Edge

By Michelle Stone


Thriving in business in this modern world requires much more than just good products and services. Competition is fiercer than ever before and technology such as the internet has made global markets available to all, even to small businesses. Only those companies that have their finger on the pulse can hope to survive. This is why superior communications are so important. Companies need to respond quickly. With VoIP phone systems Boston businesses hope to respond more efficiently.

At first internet based communication was not really all that popular. This is because one can only communicate if access to the internet is possible. This was not the case in previous years and where there was access, it was often unreliable. Today, internet access is available in even the remotest regions of the world and the popularity of internet based communication has soared above all expectations.

Many companies first become interested in an internet based system due to the savings it promises. These savings are very real and some new users have seen their previous telephone bills cut in half. Companies with large payrolls and numerous locations can truly save very significant amounts of cash, a very welcome bonus in times when the economy is unpredictable and cost savings are of paramount importance.

Cheaper telephone calls are not the only savings enjoyed by users of an internet system. It does not require the installation of hardware at every location and no operator is necessary. This means that the cost of maintenance is much lower than is the case with switchboard exchanges. An internet system is installed centrally and it is hosted by the service provider. This means that users have almost no maintenance costs.

Older landline switchboards have one major drawback. Users cannot make or receive calls unless they are physically present at their desks. If the moved away, callers had no choice but to leave messages. This often resulted in very slow response time and sometimes even lost business opportunities. An internet system sets users free. They can make and receive calls wherever they are. They never have to miss an important call.

Another great benefit of internet based communication is the fact that users are not restricted by having to use a specific handset or device. They can use any device that has access to the internet. Even better, regardless of which device they use, they full user records are always available to them because these records are saved in the cloud. They can also access a variety of reports and statistics whenever they want.

Older telephone switchboards offered some very useful features, such as call holding, voice mail and call forwarding, but in essence they offer nothing but communication by voice. An internet system, on the other hand, offers a full range of communication methods. Users enjoy voice to fax, fax to email, video conferencing and even the ability to transmit files to remote users, thus extensively raising their productivity.

Internet based communications service providers are thriving and it is not surprising that they do. They offer significant savings and a whole new way of communicating. One cannot but wonder if the vast internet platform will become the only way in which people communicate. It is certainly not an inconceivable idea.




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