Thursday, July 10, 2014

How Avaya IP Office Phone System Can Benefit Businesses

By Rosella Campbell


Communication is the backbone for a business and while there are different types and forms of communicating, the use of telephone service is one thing that entities cannot do without it. When selecting a business phone system, ensure you get a reliable and cost efficient one. With Avaya IP office phone system, it is designed to offer scalable and cost effective way of communicating within and out of business.

Considering the immense competition in businesses, you should ensure your business stands out of the crowd by exploring the latest technologies is telephone communication. The internet has made communication cheaper and easier. Today, businesses can integrate their telephone lines with the internet meaning they do not have to a lot on their bills.

However, if the you select these features carefully, there are those that can benefit you. First, it all begins with getting the right telephony equipments and systems. You can opt for PBX systems that are designed to allow businesses enhance their communication both internally and externally without incurring a lot of expenses.

There are extension numbers that can be used together with the PBX systems to enable the business have more internal lines that are not charged by the phone service providers. Similarly, there is the voice over internet protocol where the landline is integrated with the internet to offer a seamless communication means. The internet is one tool that small and medium businesses should explore.

When workers are able to communicate, it means that processes are accomplished pretty fast. You do not have to move from one office to another to deliver a message as this can easily be done on call. In addition, workers are able to minimize downtimes and waste of precious working hours.

The performance and productivity of a business is partly determined by the kind of communication set up that has been put up. Today, businesses small and large can benefit from the internet technology. With the voice over internet protocol, it means that the telephone line can be integrated with the internet and offer more cost efficient calls.

Similarly, some calls simply do not have to be answered because they are generally about inquiries. With prerecorded FAQs that are automated, you can ensure that customers get the answers to their questions without necessary having to speak to a staff member. An auto attendant features acts like a receptionist and presents callers with options to choose such as whether to speak to a customer care, accounts department, receptionist, or the manager.

Modern telephone systems are equipped with different features such as call forwarding, video conferencing, teleconferencing, virtual receptionists, voice messaging, call recording, and auto attendant. If you are not in the office, you will need to ensure you have a call-forwarding feature within your telephone equipment. This implies that calls can easily be forwarded to employees wherever they are without any extra charge. With Avaya IP office telephone, it can offer idea solution to communication needs of a business, be it small or large.




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