Thursday, December 5, 2013

Features Of A Hosted PBX Toronto System

By Tiffany Gill


PBX stands for private branch exchange; they aid businesses to make internal connections to public switch telephone network by using trunk lines. As result, businesses get to have sophisticated telephones systems without spending a lot of their money. Hosted PBX Toronto is operated by a voice-over-IP (VoIP). This allows employers to work from anywhere, be it their private homes or hotels.

A number of features differentiate PBX from traditional phone lines. Traditional systems did not have the capacity to manage phone lines through a web portal but this new system can. With its help users are able to make changes to their stations by using any web browser available.

This kind of system allows employees to set up an auto attendant command. This feature answers calls or directs them to other users. It also takes messages so that the user does not miss out on any important clients. Furthermore it saves the company money by reducing the need for many receptionists.

Most organizations install telephones on every employee workstation; these are referred to as extensions. The PBX allows each user to have 1 to 4 special digits that allow other employees to use if they want to talk to that specific staff member. This saves on time as the need to dial long numbers is removed.

Clients, stake holders and suppliers can get frustrated when they call the company and are made to wait for minutes while the receptionist tries to put them through. However, the direct inward dialing (DID) helps callers access the exact number of the person they want to talk to. In the end both the caller and receptionist are satisfied because they both save of time.

PBX allows employees to know when their colleagues are online or not, this is known as busy lump feature or monitored extension. When they are on a call their telephones indicate a do not disturb sign status thereby getting rid of guess work. Management can monitor the entire extensions in the organization and assess their employee use of phones.

A follow me function on these systems tend to focus more on employees that are regularly absent from work. This helps them set up the office line to ring on their private numbers while they are away. However it does not display the private number and as result the employee keeps his privacy and cannot miss out on crucial information.

In addition to all these features, this system is very easy to install. It can sustain a massive number of telephone lines which can be increased or reduced to the preferences of the company. It has no limit on the number of lines firms can put up.

In the long run hosted PBX Toronto does not require a large sum of money to purchase and install. The firm does not incur any maintenance fees as the maintenance is done by the service provider. The fact that management can easily assess every employee personal phone means that the phone bills will automatically decrease since users are careful to only make important calls.




About the Author:



No comments:

Post a Comment